Terms & house rules
This way we keep it cozy, liveable and safe for everyone. Below you will find everything about reservations, cancellations, the Rotterdam Pass, our house rules and how we handle your data.
Why online reservation and consumption mandatory
Due to the many 'no shows', we are forced to only accept online bowling lanes. Unfortunately, it happens more and more often that groups do not show up, so that others cannot bowl and we miss out on income.
We understand that the good have to suffer from the bad and of course we find that very annoying. Nevertheless, we hope for your understanding and we look forward to seeing you at HyperBowling Krimpenhof.
In addition, we are a catering establishment. We make a living from the sale of food and drinks. When visiting our bowling and party center, at least one consumption per person is therefore mandatory.
Discount
Use of the Rotterdam Pass
If you make use of the discount that applies to the Rotterdam Pass, you are obliged to show the Rotterdam Pass upon entry and have it scanned. If you cannot show a (valid) pass, we will still charge the regular price that applies at that time. At least one Rotterdam Pass is required per rented court! You can use the pass for multiple visits.
Our house rules
Going out must remain pleasant, liveable and safe for everyone. That is why house rules apply in the hospitality industry. These house rules have been drawn up in collaboration with Koninklijke Horeca Nederland, the police and the municipality.
Upon entering
- Report to the reception. Follow the instructions of the staff.
- Access and age control by means of identification possible.
- During stay coat off, no caps and no hoods.
- Dogs are not allowed. We make an exception for assistance dogs.
- You are responsible for your own property. We cannot be held liable for this!
Behaviour & safety
- No weapons or drugs, inside or around our location. In case of violation, the police are called immediately.
- No sexual harassment.
- No annoying behavior, aggression or racism.
- No nuisance for the neighborhood.
- Don't run.
- Smoking/vaping is only allowed outside near the ashtray. Not in the non-smoking zone in front of the door!
- It is not allowed to sit on the pool table or put drinks on it.
- Parents/supervisors are responsible for behavior and enforcement of the house rules by young people.
At the bowling alleys
- Only with bowling shoes on the approach (the run-up part at the lanes).
- Don't go outside in bowling shoes.
- Forbidden to enter the courts themselves.
- No food or drinks on the approach.
- Use of your own bowling equipment is allowed, but entirely at your own risk.
- We are forced to close the lane if several bowling balls are thrown at the same time. Damage resulting from this or damage due to other non-normal use of our courts or accommodation will be charged with a maximum of € 250.
Food, drinks & alcohol
- No own consumptions / 1 consumption per person required.
- No drinks and glassware outside as we do not have a terrace.
- We do not sell alcohol under the age of 18. (Under 25? Show your ID!)
- So ordering for someone else within the group who is younger than 18 years is also not appreciated.
- And we cannot respond to parents who allow their children under the age of 18 to drink alcohol with us! Understand that we can lose our liquor license because of this!
If you do not comply with our house rules, you will be asked to pay the bill and leave the building. In the event of serious violations, we reserve the right to deny access to persons or groups (for a longer period of time), stating the 'violation'.
Conditions and agreements
General
We will calculate the last specified number of people. You can still change up to one day before the agreed date. Changes on the day itself are no longer possible. If you are late, we reserve the right to rent the reserved court to someone else and offer you the next free court!
Cancellation
You can easily cancel an online court reservation up to 4 hours before the start . We will then credit your payment, if any. Grilling applies 24 hours! On the day itself, the specified number will be charged.
Safety
For the safety of the children and our other guests, it is not allowed to run. In bowling, only the person whose turn it is may take a ball and come on the approach. This is in connection with the accidents that a falling ball can cause. It is forbidden to enter the courts themselves! We ask you to report malfunctions or other irregularities immediately to the staff. Please note our house rules.
Free drinking
With free drinks you can order beer, wine, soft drinks, coffee and tea during the indicated time. This time starts from the first drink or the beginning of the package. Spirits, liqueurs, shots, cocktails, specialty beer, and energy and sports drinks are excluded. Waste is not appreciated. Empty is full in standard glasses. Ordered but not consumed consumptions will be charged to you on the basis of subsequent calculation. The last round starts 15 minutes before the end, so that you can still drink your drink quietly. If you make use of one of our free drink packages, this applies to your entire group for an equal number of hours! However, we do take into account the young people in your party when setting the price.
Own consumptions
It is not allowed to consume your own consumptions. When you visit our bowling center, 1 consumption per person is mandatory! (See explanation above.)
GDPR (Online Privacy Statement)
General information GDPR
As of 25 May 2018, the General Data Protection Regulation (GDPR) applies. This means that from that date, the same privacy legislation will apply throughout the European Union (EU). The Personal Data Protection Act (Wbp) will then no longer apply.
The basis
You may collect personal data on the basis of the following items:
- User consent
- Vital interests
- Legal obligation
- Agreement
- public interest
- legitimate interest
We do this on the basis of 'agreement'. We will make an appointment with you regarding a reservation. We provide you with a service according to the agreed agreements. To do this properly, we need your name, telephone number and e-mail. In some cases, the 'agreement' requires more data. For example, in companies if payment is made on account by means of an invoice.
Due diligence and our obligations
Your data is stored encrypted in our reservation system on a password-protected computer that a limited number of people have access to. This concerns the above personal data, including your reservation(s) and any additional appointments. In principle, we store this data for a longer period of time, so that we can quickly have your data ready for new reservations and can see what was agreed last time. This data will never be provided to third parties without your explicit consent!
Rights of the data subjects
You must be able to exercise control over your own personal data at all times. This means that you have the right to:
- to view
- to change
- to be removed
- data transfer
If you want to make use of one of the above rights, we will of course comply with this. We then ask you to submit a request in writing or by e-mail. If you have any questions regarding the above, we are happy to answer them.
| Any more questions? Just give us a call! | 0180-514701 |